Customer satisfaction

Customer satisfaction

The client is the focus of all our activities, and your satisfaction and enthusiasm are the foundation of our business success. However, it happens sometimes that the service is not at the expected level. In such situations, you are always welcome to share your dissatisfaction with us. Our staff is at your disposal for timely resolution of complaints and we assure you that we will do our best to find the best solution for you.

The Bank is obliged to review the complaint and submit a written response to the client no later than 15 days from the date of receipt of the complaint. Exceptionally, if the Bank cannot provide a response within 15 days from the date of receipt of the complaint due to reasons beyond its control, the deadline for response to the complaint may be extended by a maximum of 15 days, of which the Bank must notify the complainant within 15 days from the date of receipt of the complaint.

How do I file a complaint?

It is recommended that you contact your HALKBANK branch first.

You can file a complaint to the Public Relations and Quality Management Department at any time in the following ways:

  • by filling out the online form HERE
  • by filling out a form at a Bank's branch
  • by sending an e-mail to prigovori@halkbank.rs
  • by post to the address: HALKBANK - Public Relations and Quality Management Department, Milutina Milankovića 9e, 11070 New Belgrade. 

The complaint sent by post should contain the following elements:

  • Name and surname / Company name
  • Address
  • ID number / Company registration number
  • E-mail address / Contact phone
  • Description of the complaint

Complaint notice